OCOM is dedicated to providing most cost-effective products and services with highest quality that will meet customers'satisfication, our warranty of the products is about 12 months from the shipment normally, some designated models can have as long as 24 months warranty. For mass order, we can supply you some spare parts for local repair. And after that, you can returned failure parts for reworks.
2. Payment Terms
For mass order, you can pay us by using T/T, LC, Western Union, Escrow or others. About samples order, T/T, Western Union, Escrow,Paypal are acceptable. Escrow Service is powered by Alipay.com. Currently,you can pay using Moneybookers, Visa, MasterCard and bank transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000.
We accept all kinds of shipping ways including: express, air, sea, car, or pick up by customers personally.
4. Sample Availability & Policy
After customers confirmed our specification, we are very glad to provide samples for testing and qualification. All samples should be paid before shippment, and the samples price is a little higher than mass order. When the mass order placed, we can return you the samples cost, or send you more products with the shippments. You can buy the samples from us directly using t/t, western uion, or paypal. And you can also buy it on our online store at aliexpress: http://www.aliexpress.com/store/403448?tracelog=minisite_CI The sample order is needed before we release to our factorie
5. After-sales Service:
* We have the top 1% level trade assurance upto USD12000 guarranteed by alibaba, which can proect your money well to ensure the lead time and products quality. (1) All products warranty is not less than one year, some models even up to two years warranty. (2) Spare parts will be provided for mass orders for customers' local maintenance. (3) Have distributors or authorized agents in main market who can provide local repair and replacement services. (4) Professional CRM management insures fast customer's enquiries and orders tracking. (5) Sales with many years experience in foreign trade, proficient in foreign languages and strong sense of responsibility. (6) 7*24 hours online, working days respond within four hours, rest days within 12 hours.
You can access http://www.possolution.com.cn/cn/download.html download drivers, SDK software, product specifications and user manuals.
7. Video Guide
To help customers use our products better, we have recorded and upload some video guidance, you can find them at http://www.possolution.com.cn/video.html.
8. MOQ policy
No MOQ limitation for the standard products, but the unit price is different. For customized production, you can discuss the MOQ with our sales rep.
9. Request a quote
Request a quote at http://www.possolution.com.cn/inquiry.html
OCOM Technologies Ltd. is the main supplier and manufacturer of POS and Auto-ID related products with TUV verified.
OCOM's headquarter was setup in Hong Kong in 2007, and the production lines is located in Pearl River Delta of China, which is the heart of the global electronic industry. We have distributors and agents in Europe, Africa, Australia and America.
OCOM has a experienced professional teams including marketing, R&D, quality control, production and sales service. The management members have worked in the FORTUNE 500 companies as senior managers for many years, it bring us the scientific management system in every proceeding. All of the sales representatives have more than 3 years experience in international trading, which help us to meet and exceed the customers' satisfaction.
Since the establishment, OCOM have been sticking to the quality system of ISO9001:2008. We make strictly IQC, IPQC and OQC inspection per industrial standard. All the products must pass 24-48 hours aging test before shipment. Some designated models can have as long as 24 months warranty. We have the mass production capabilities that produce thousands of printers, scanners and other products a day. Based on our strong capacity, the normal lead time for main products is about 3 to 7 days even for bulk order.
OCOM's mission is to be the compelling choice for our partners, and our three basic belief are "Integrity based, Strive for excellence, Win-win cooperation". We would like establish stable and reliable partnerships with customers all over the world. OEM/ODM is welcome.
OCOM is playing an important role in E-Commerce field. We are member of "Shenzhen Chamber of E-Commerce". and we have cooperated with Aliababa and Global Source more than 4 years without any complaint , now we are the top level Assessment Member of alibaba.com.