Air, Sea, Express (DHL, FedEx, UPS, EMS, TNT and so on)
EXPRESS: around 3-7 working days to arrive
INTERNATIONAL AIR MAIL: usually around 2-4 days to arrive, will also depend on which destination port
By sea: depend on which destination port
T/T in advance
12 months of shipment normally. Some designated models can have as long as 24 months warranty.
If you suspect your product is not functioning properly, please contact us to help determine whether your product is defective within warranty. Once determined defective you will receive an RMA authorization number for repair or replacement. Customers will return the defective product to us. Upon receipt of defective products, warranty verification will include visual inspection and testing for normal wear and tear, alteration, and functional compliance of the OCOM product. Defective products will be repaired or replaced and shipped via express within 30 days or best effort. Customers will not be charged for warranty repairs. However, if a returned product does not meet warranty verification then testing, repair, and/or shipping fees may apply.
Any product found to be defective within 30 days of shipment shall be deemed Dead on Arrival (DOA). DOA products will be advance replaced and shipped via express.
After sales service: 1. All products' warranty is not less than one year, some models even up to two years warranty. 2. Spare parts will be provided for mass orders for customers' local maintenance. 3. Have distributors or authorized agents in each main market who can provide local repair and replacement services. 4. Professional CRM management insures fast customer's enquiries and orders tracking. 5. Sales with many years experience in foreign trade, proficient in foreign languages and strong sense of responsibility. 6. 7*24 hours online, working days respond within four hours, rest days within 12 hours.
OOCM is one of the leading supplier of POS and Auto-ID related products from China, the top level TUV assessment member of Alibaba.
Our products portfolio covers Thermal Printer, Dot Matrix Printer, Barcode Printer, Barcode Scanner, Magnetic Card Reader, Industrial PDA, POS Terminal, and other POS Peripherals products, which are widely used for retailing, restaurant, bank, lottery, transportation, logistic, and other applications.
We have CE, FCC and other required certifications. Based on our three basic belief: " Integrity based, Strive for excellence, Win-win cooperation". We would like establish stable and reliable partnerships with you. OEM/ODM is welcome.
You can find more information of us at: www.ocominc.com